the sweet life » I Love Zappos

I Love Zappos

Jun-14 » Filed Under: Whatever » Posted by: Todd

If you ever need to purchase a pair of shoes online look no further than Zappos. They might have the best customer service of any online or brick-and-mortar store I've ever experienced. Free overnight shipping, free return shipping, price protection guarantee (110% refund of price difference), friendly live chat customer service, exhaustive selection, helpful reviews...the list goes on.

I recently ordered a pair of shoes and had to return them for a larger size. When I got the right size I still didn't like them, so I purchased a different style, then had to return that pair for a larger size. Four transactions total, and all of them were painless (ok, you DO have to drop the return box off at UPS). After one transaction I was using the chat feature to request a discount since I found the shoes cheaper somewhere else. I accidentally closed the chat, and connected with another rep minutes later. She explained that Jorge (the first rep) had already credited my account even though we got cut off. Great. Thanks. Bye. Well, today in the mail I received a hand written (hand written!) thank you letter from Jorge apologizing for getting cut off and letting me know how much he had credited my account for.

Anywho, I think it's important to highlight good customer service, and Zappos has definitely earned my loyalty. Oh, and I've also had really good experiences lately with Apple (iPod repair), Canon (free camera repair after warranty expired), and Dunkin Donuts (free donuts...yum).


Recent Photos


View All Photos